Refunds & Returns
At White Nightie, we know that our refunds & returns policy is important to our customers. We do everything we can to make your shopping experience with us as satisfying as possible, and that includes refunds & returns. Below you will find our policies in this respect. If you are in any doubt, do not hesitate to contact us. Thank you.
You may cancel a contract at any time within 14 working days, beginning on the day after you received the Products. In this case, you will receive a full refund of the price paid for the Products in accordance with our refunds policy. To cancel a contract, you must return the item to us in the same condition in which you received it, and at your own cost and risk.
Reasons for returning an item to White Nightie for refund may include:
a) You have cancelled the contract, as above.
b) The item is faulty.
On receipt, we will examine the returned item and will notify you of your refund via e-mail within a reasonable period of time. We will endeavour to refund any money received from you for the item using the same method originally used by you to pay for your purchase. We will action the refund as soon as possible, usually within five days and in any case, within 30 days following return of the item. We do not refund the costs of returning an item unless the item is faulty. The items remain your responsibility until they are safely received by us. If the items suffer any damage on return, then we reserve the right to withhold all or part of the refund.
If you are not satisfied with the item, you can return for an exchange or refund. Items purchased as a Christmas gift enjoy an extended returns period over our normal 14 day period. Christmas gifts can be returned for an exchange or refund by Friday 8th Jan 2020. We will happily exchange items. To claim a refund (in accordance with our Refunds Policy), you must have cancelled the contract in accordance with the terms outlined in Consumer Rights above. In all circumstances, the item must be returned in their original condition. Products returned by you because of a defect will be refunded in full, including a refund of the delivery charges for sending and returning the item.
White Nightie generally grants a class-leading absolute maximum of 100 days warranty on clothing in regard to material or production defects from date of purchase.
Generally warranty of clothing is only granted with errors due to fabrication. Warranty request are only accepted after consultation. Normal wear-and-tear and uncommon use of textiles is not eligible for return. Please examine clothing before washing for proper fit and any damages.
We are dedicated to making shopping with White Nightie a very satisfying experience.
Thank you for your interest in White Nightie
The return address is:-
66 Knights Road, Bournemouth, Dorset. BH11 9SY. England